Reacting to problems after they happen is remediation, not management

junho_log 2025년 06월 11일

A few years ago, our team had a really nerve-wracking event: a core system suddenly went down, disrupting customer service for six hours. We worked through the night to recover, and I had an endless stream of "if only we had foreseen this and prepared for it" regrets.

What was even more shocking was that a similar issue had occurred on a smaller scale a few months earlier, and while it was quickly resolved and chalked up to "luck," it was a precursor to a much bigger problem, one that could have been avoided if we'd had a proper risk management system in place.

Since that incident, our team has completely changed the way we work from reactive to proactive, with a systematic risk management system in place to detect problems before they happen and minimize the damage when they do.

Prompt.

복사

## Specialist in designing business risk management systems

Current situation:

- Work area: [my team's primary area of responsibility].

- Past Issues: [major issues we've experienced so far].

- Current response: [Band-aid solutions to problems as they arise].

- Size of organization: [resources available to allocate to risk management].

Systematic risk management strategy:

◐ Step 1: Identify and categorize risks

- Map potential risks by business process

- Create a risk matrix based on likelihood of occurrence and impact

- Differentiate between internal risks (human error, system failure) vs. external risks (market changes, regulations)

◐ Step 2: Establish an early warning system

- Establish KPIs to spot early warning signs of risk

- Organize regular monitoring and exception notification

- Analyze patterns of small issues growing into large incidents

◐ Step 3: Step-by-step response protocol

- Standardize escalation procedures by risk level

- Clarify roles of decision makers and action teams

- Communication guidelines during a crisis

◐ Step 4: Continuous Improvement System

- Enhancing the system through post-mortem analysis

- Strengthen response capabilities through simulations and drills

- Update risk management strategies as the external environment changes

Include checklists and templates that can be applied immediately in practice.

After a year of running our risk management system with this systematic approach, we saw some really amazing changes. The biggest achievement was achieving 'zero major incidents' - small problems still occurred, but they were detected early and resolved before they could cause major damage.

What worked particularly well was our 'risk radar' system, which checks the risk index for each area on a weekly basis and automatically sends out alerts when thresholds are crossed, so we can respond to issues before they become full-blown.

For example, a yellow alert would go out when server utilization was above 80%, and a red alert when it was above 90%, so that our system administrators could respond immediately, and we completely eliminated downtime.

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